Refund Policy

We sell three different things, and they carry different terms. Digital products are refundable. The Unlock is refundable up to the Unlock session. The Gate is not refundable once delivered. Each policy is stated below, so you know exactly what you are buying before you buy it.

Digital products: 30 days, no questions

This covers Asymmetric Decisions (the book), The Decision Filter and Shadow Patterns, whether bought separately or as a bundle.

Read the book. Run the filter on a real decision. If it doesn't change how you decide, email us within 30 days of purchase and we'll refund you in full. No form, no process, just write to us.

The book and protocols stay yours either way.

How to request a refund on a digital product

Email lucas@lucashubert.me from the address you used at checkout. Refunds are issued to your original payment method, typically within 5 to 10 business days depending on your bank.

The Unlock

Full refund before the intake session. Full refund after the intake session if either of us sees it isn't the right fit, as long as you tell us before the Unlock session. Not refundable once the Unlock session has taken place. Full terms: The Unlock refund terms.

The Asymmetric Decision Gate: no refunds

This covers The Asymmetric Decision Gate, a written, asynchronous advisory engagement. It is not a digital product. You are commissioning original professional work: an outside architectural read of your specific situation, produced by hand, for you alone.

The fee buys that judgment, not a particular conclusion. The move the memo names may be uncomfortable, and it may be the one you have been avoiding. We will not rewrite the memo to make it more palatable, and we do not refund it because the answer was not the one you wanted. Once the memo is delivered, the engagement is complete and the fee is non-refundable.

The single exception: if we do not deliver the memo at all, you are refunded in full. If you are not certain you want an unvarnished read, do not commission one.

Contact

Konamiya LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA.